Cancellation & Refund Policy

Token purchases on frienzo.ai are digital goods. Once tokens are credited to your account, they are generally non-refundable and do not expire.

In these cases, we will validate the transaction and either credit the missing tokens or process a refund to your original payment method.

• Duplicate or accidental charges for the same order.
• Unauthorized charges made without your consent.
• Technical failures where tokens were not delivered after successful payment.

If a payment is still pending or fails, no charge is captured and no tokens are issued. You can simply retry the purchase once the issue is resolved.

Once a payment is captured and tokens are delivered, cancellations are not supported because the digital product is already available in your wallet.

We review refund requests within 2 business days. Approved refunds are typically processed to the original payment method within 5–7 business days, depending on your bank or payment provider.

• Email support@frienzo.ai with your payment reference, order ID, purchase amount, and the issue encountered.
• Share any relevant screenshots from the payment provider (e.g., Razorpay) if available.

If some tokens from an order have already been used, we may issue a partial token credit or pro-rated refund at our discretion, based on remaining balance and usage.

For any questions about cancellations or refunds, contact support@frienzo.ai or WhatsApp +91 99000 72347. We’re here to help.